Terms & Conditions

In-Person Workshop Bookings 

The Workshops are subject to availability and are booked on a first come first served basis.

Availability and dates will be regularly updated on the website.


Payment must be made in full at the time of booking unless subscribed to a payment plan. 

The 'Pay in 2' option needs to be paid in full before attending so either there must be over a month between the purchase date and the workshop or you can settle the balance before attending (you'll receive a link to pay any outstanding balance).

A confirmation email will be sent and this will also act as your ticket for the workshop. This contains key details about time and location and contact details.  

You'll will also be required to send a photo of your piece to me before attending to check it's suitable. 


The venues are fully accessible.  If you need any accommodations to enable you to take part in the workshop please get in touch.


Workshops are non-refundable. No refunds can be made to those who fail to attend a course in full or in part.

If you are unable to attend and notify me in advance of the workshop, I will be able to try and re-sell the workshop place so get in touch as soon as you can. 

If I can successfully re-sell your place you will be given a full refund.  Or, if you prefer, at that point you can then be booked onto another date. 

You may alternatively send someone in your place, in which case we will need their contact details so that confirmation details can be passed on.

Due to venue costs, workshops require a minimum number of bookings to be feasible to go ahead. 

Done up North reserves the right to cancel or reschedule any workshop at short notice.  

Alternative date(s) will be offered and if it not possible to attend then the course fee will be refunded.

Please also refer to the Copyright Disclaimer in terms of workshop content. 

By booking and paying for a workshop you are confirming your agreement to these terms.

Online Learning Purchases  

Access to online classes, courses and other resources is given instantly and purchases of these items is therefore non-refundable.  

They are also non-transferrable as log-in details will be connected to the email address used to purchase the item.  

If you wish to buy an online class as a gift and don't want to use their email address at the time of purchase, you can buy a gift voucher.   

Or email me and I can send you a link to pay for a specific class and can make up the voucher to match.

Content is solely for use of the purchaser and log-ins and course information must not be shared with other users.  

Please refer to the Copyright Disclaimer

By purchasing online learning products you are confirming your agreement to these terms.


The details you supply when buying any learning product from me will be for the sole use of Done up North, and will not be disclosed to any other persons or businesses.

You will only be contacted by Done up North regarding the workshop or class by default. 

You can choose at the time of booking and later by accessing your account whether to additionally receive news and marketing emails.  

Read more in the Privacy Policy


Gift Vouchers

Gift Vouchers are valid for 6 months from the date of purchase.  

Change can only be given in gift vouchers so the balance can be held for you until you wish to make a purchase.

You can use the vouchers as part payment towards a purchase.